Shipping & Returns

Is There an Error with Your Order?

If there is an error on your order, please contact Heather Candles within 5 days of receipt. Retain original packaging.

You must contact our studio to arrange for return.

If your shipment was damaged during shipping, please retain original packaging and contact UPS. They will want to see the damage. Then call Heather Candles to make arrangements for return.

Call: (406) 607-1703 - if we are away from our phone, leave a contact name and phone number so that we can contact you.

You can also email:

Shipping Information

Our shipping rates are based upon the weight of the shipment and are shipped via UPS or USPS ground . All of our orders are 'made to order' - we do not maintain back stock, so please leave 2 to 4 weeks for delivery.

If you want a rush delivery you may arrange to have your items shipped by an expedited method. Please call our studio to make arrangements.

UPS ground service generally takes 5-7 business days for delivery.

For small orders (up to 3 candles) we ship via USPS. Please supply your mailing address unless you prefer UPS. Shipments of more than 3 candles will be shipped UPS – please supply a physical address for UPS.